Your Privacy Is Our Priority
Dedsert is committed to protecting your privacy. We respect the privacy of our users and have developed this policy to demonstrate our commitment to protecting it. The purpose of collecting information about you is to deliver our service to you efficiently and to improve it.
What personal information do we collect?
Information you provide to us
We collect personal information that you voluntary provide to us such as your name, mobile phone number, address and email address when you open an account with us. When you register a payment method such as a credit card you provide us with the credit card number, type, expiration date and/or other financial information. We may also request information about your interests and activities, your gender and age, and other demographic information.
Information we collect during the provision of our service
We also collect and store information about you during the normal course of using our service such as session information, pages visited, payment methods, deposits made, bets placed, withdrawals and other interactions you have with us.
We may for example collect information about the type of device you use to access our services, the operating system and version, your IP address, your general geographic location as indicated by your IP address. Cookies are used to gather some of this information.
Information that is collected by third parties
How we use your information
The information we collect is used to deliver the service to you efficiently. With this information, we manage your profile, select and serve relevant adverts to you, support your requests and needs, analyse your use of or interest in our services and or alternative services, content or products, and of those offered by others through our website and service. We can communicate with you via email, post, telephony devices and other available communication mediums about services that we deem to be of interest to you either from us or our partners.
- Examples of how we may use your personal information and data;
- Processing your bets, including card and online payments
- Setting up, operating and managing your account
- Complying with legal and regulatory requirements
- Creating and building personal profiles
- Customer research, surveys and analysis
- Providing you with information about specials, promotional offers, our products and services
- Monitoring transactions for the purposes of preventing fraud, irregular betting and money laundering
For advertising and promotional purposes, we may publish players' initials and/or geographic location (e.g. London), along with any winnings and prizes received, on our website or service.
Other people's information
We may also collect and store personal information about other people that are provided to us by you. For example, if you use our website or the service to inform or introduce others to the service, e.g. a referral, we may store their information that has been provided by you to inform them of the service or provide them with the information requested by you and to facilitate future activities.
Data Protection Officer
BetBright have appointed a Data Protection Officer (DPO). You can reach our DPO directly at firstname.lastname@example.org. Please see the section “Your rights in respect of your personal data” below.
Contact, including telephone calls to and from, our Customer Support team may be recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
How to contact us
Telephone: +44(0) 800 011 9630
Online Chat: Available through our support contact page (https://help.betbright.com/support/tickets/new)
Post: Customer Services, BetBright, Heather House, Heather Road, Sandyford Industrial Estate, Dublin 18, D18 X2P7, Ireland.
Your rights in respect of your personal data
Under the General Data Protection Regulation, you have certain rights in respect of your personal data which are detailed below. Please be aware that whilst we will try to accommodate any request you make in respect of your rights some of these rights only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response to your request if we are relying on any such exemptions.
Access to personal data: You can request a copy of your personal data held by us.
Correction of personal data: You can request to have inaccurate personal data rectified.
Data portability: You have a right to obtain your personal data that you have provided to us with your consent in machine-readable format.
Withdraw consent: Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent.
Erasure of personal data: You can request us to erase your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right.
Restrict processing of personal data: You have the right in certain circumstances to request that we suspend our processing of your personal data. Where we suspend our processing of your personal data we will still be permitted to store your personal data, but any other processing of this information will require your consent, subject to certain exemptions.
Object to processing of personal data: You have the right to object to our use of your personal data which is processed on the basis of our legitimate interests. However, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so or we need to process your personal data in connection with any legal claim.
Automated decision making and profiling: a right to request an explanation of the logic involved should we make decisions about you solely through automated means.
If you are unsure about your rights or are concerned about how your personal data may be processed you should contact us. Where you make a request in respect of your rights we may require proof of identification. We may also ask that you clarify your request.
Cookies & IP Address
Disclosure of Information
We may share your personal information with external organizations that carry out a range of services on our behalf only for performing services on behalf of Dedsert and in accordance with this policy. We carry out checks to ensure that the companies we work with will give your information the same level of care and protection as we do. Both we and they are obliged to handle your information in accordance with the GDPR. We are also required to put in place contractual measures reinforcing those obligations.
The main functions that are or may be carried out, fully or in part, by third parties are listed below:
Account set-up and registration
Management and execution of marketing campaigns
Payment processing and verification
Anti-fraud and -money laundering checks and ID verification
Checks to detect unfair use of our products and services
Web hosting, online content services and data storage
Management of competitions, contests and offers
Data analytics and data cleansing
Market research and collecting or analysing customer feedback
IT services and support
Audit, Legal & Compliance related services
For questions about third-party vendors, please send an email to email@example.com.
Security of information.
We ensure that all personal information that you supply is securely stored by us in accordance with the requirements set out in The General Data Protection Regulation (GDPR) (EU) 2016/679). All personal information stored by us is stored in secure and controlled facilities with protected access to this information restricted to only persons who require access to it.
Access to information
You are entitled to access the information held about you. Your right of access can be exercised in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. We may charge a fee if the request is determined to be excessive and/or vexatious.
Retention of Personal Information
We retain personal information for as long as we reasonably require it for legal or business purposes. Please note that we may be required in certain circumstances to retain your information indefinitely (for example under our procedures on responsible gambling and self-exclusion).
Filing a complaint
If you are not satisfied with how we manage your personal data, you have a right to make a complaint to your local Data Protection Authority.
In the UK this is the Information Commissioner’s Office (https://ico.org.uk)
In the Republic of Ireland this is the Data Protection Commission (https://www.dataprotection.ie/)
Changes to our Privacy Statement